Frequently Asked Questions
Everything you need to know about your Silvers North experience.
What materials are used in Silvers North jewelry?
We specialize in premium materials, primarily using 925 Sterling Silver, 14k Gold plating, and ethically sourced gemstones to ensure durability and a timeless finish.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless defective.
How should I care for my silver jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, every Silvers North piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.